Refunds and returns

Refunds

Open an order and use the refund action or change status to Refunded.

• Full refund — refunds the entire order amount.
• Partial refund — specify an amount or select specific items to refund.
• The refund is sent via the same payment method the customer used.
• Optionally restock — return items to inventory when refunding.

Return requests

The returns workflow requires the Returns addon from Addons.

1. When active, customers can request returns from their order confirmation page.
2. Return requests appear under Returns in the sidebar.
3. Review each request and click Approve or Reject.
4. Approved returns generate a return label if a shipping addon is configured.

Tip: Always process refunds through the admin panel rather than directly in the payment provider's dashboard — this keeps order records and stock in sync.