Order fulfillment and tracking
August 14, 2026
Fulfillment workflow
1. Open a paid order
Go to Orders and open an order with status Paid.
2. Change status to Processing
This indicates you're preparing the order for shipment.
3. Add tracking number
- With PostNord/Shipit addon: Click Create shipment to generate a label. The tracking number is auto-added to the order.
- Manual: Enter a tracking number and carrier name in the shipment section.
4. Change status to Shipped
This triggers an email notification to the customer with tracking information.
5. Multiple shipments
For split shipments, create multiple shipment entries on the same order. Each can have its own tracking number.
6. Delivery confirmation
Change status to Delivered when the order is confirmed received. This completes the order lifecycle.
Tip: The customer sees the tracking status on their order confirmation page automatically.