Managing orders
August 14, 2026
Order management
Go to Orders to see all orders in your store.
Order statuses
- Draft — draft order, not yet placed by a customer.
- Pending — order placed, awaiting payment.
- Paid — payment received successfully.
- Payment Error — payment failed or encountered an error.
- Processing — being prepared for shipping.
- Shipped — shipped, with tracking number added.
- Delivered — confirmed delivered to the customer.
- Cancelled — order has been cancelled.
- Refunded — a full refund has been issued.
Typical workflow
Pending → Paid → Processing → Shipped → Delivered
Order detail page
Click any order to open the detail page where you can:
- View line items, customer info, addresses, and payment details.
- Change status — use the status dropdown to advance the order through the workflow.
- Add tracking — enter a tracking number when you ship the order.
- Comments — add internal notes (not visible to the customer).
- Edit items — adjust quantities or add products (before shipping).
Tip: Customers receive email notifications automatically when order status changes to paid, shipped, or delivered.