Upgrading your AI credit tier
July 21, 2026
How credits work
Every AI request consumes credits based on the size of your prompt and the response. The credit meter at the top of the panel shows live usage. Lite-tier credits are pooled across all the Lite stores on your account; Pro-tier credits are per store and reset at the start of every billing cycle.
What happens when you run out
AI requests start returning a "quota exceeded" error. You'll receive an email at 80 % usage (early warning) and at 95 % usage (last call). At 100 % the assistant declines new requests until you upgrade or the next month begins.
Upgrading the credit cap
Pro merchants can stack a credit-tier add-on on top of the base Pro quota. Tier add-ons are reached from:
- Dashboard → Account Limits — click Upgrade on the AI credits row.
- The amber / red quota banner that appears on admin pages once monthly usage crosses the warning threshold.
Tier add-ons are not listed in the regular Add-ons marketplace — they're reached only through the in-app upgrade flows above. The currently available tiers, their credit caps and prices are shown in the upgrade dialog.
Switching between tiers
You can switch tier at any time. Upgrading is immediate; downgrading is blocked while your current month's usage exceeds the smaller cap (the dialog tells you which tiers are unavailable). The billing system pro-rates the difference for the remaining days of the month.